Please place orders directly through our website. Simply browse our range of products which are categorised by the car brand, make and model. Once you have located the product(s) you wish to order, enter your car model and add the desired product to your cart. Once you’re ready, proceed to checkout and follow the secure payment process. If you have any specific questions regarding placing an order then please contact us via our CONTACT FORM

Our products are made to order, and we work on a standard production lead time of 6-8 weeks. Please note that annual holidays are not included in this timeframe and may extend the delivery date. Once you have placed an order, we will keep you updated along the way so there’s no need to chase us for updates. 

If any products are listed as ‘in stock’ then this will be stated clearly on the product page under ‘Lead Times’ and will mean that the product will be shipped on the next working day.

We take the upmost pride in manufacturing every one of our products here in the UK, carefully crafted with incredible attention to detail to the highest quality standards. Each item is made to order, which means we don’t mass-produce in advance. The JCR product that you receive has undergone meticulous levels of quality checking and is uniquely yours.

Our typical production lead time of 6–8 weeks allows us to:

·       Source the finest materials

·       Craft each item by hand with meticulous attention to detail

·       Thoroughly quality check every single component before it leaves our workshop

We promise that the wait is worth it, your order is made with the upmost care and attention, built to last and manufactured just for you.

You will receive a shipment confirmation email which will include the tracking information for your order. You can also keep up to date with your orders shipping progress when you make an online account via our website using the same email address that you used when placing your order. 

Yes. Once your order ships, you’ll receive a confirmation email to the email address you supplied us with when placing your order. Tracking details will be provided so that you can monitor your delivery in real time. You can also keep up to date with the order progress via your online account.

Head over to the account login page of the JCR website which you can access here or by clicking on the user symbol in the top right corner of the homepage then follow the sign up steps.

To sign up you will need to input the same name and email address information you used when originally placing your order.

When signing up you will be asked for;

First Name
Last Name
E-mail
Password

Once you have input that information requested, press on ‘create account’ and your account will be created for you. Next time you want to access your account you will just need to use the same details to log in. From here you can keep an eye on the status of your order.

At JCR we are proud to offer our customers international shipping all year round. We mainly use UPS & DHL tracked shipping for our courier services. 

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return. Please visit our Refund Policy for more information.

We don’t have an in-house installation service however; we will always do our best to recommend trusted installation partners in your area upon request. Please note that installation of any performance or aftermarket part should be carried out by a qualified and experienced automotive technician. Failure to install products correctly may result in damage to the vehicle and / or the JCR product being installed. 

We understand you’re excited to receive your order! At this time, we’re unable to expedite shipments. Your order is scheduled to arrive in line with the estimated lead time as detailed when you placed your order.

We will email you along the way so you’ll never need to chase us for updates. You will receive tracking information as soon as your order ships. 

You can reach our support team via email the contact form on our website. We aim to respond within 24 hours during business days and work in UK time. (Monday to Friday).

We put a lot of time and effort into our packaging service to ensure your orders are always packaged to the highest standard to ensure the products to arrive with you safely and unharmed. Each part is individually wrapped in bubble wrap and we use strong carboard boxes with a range of protective stuffing as required. 

If you realise you’ve entered the wrong shipping address, please contact us immediately. Once an order has shipped, we’re unable to change the shipping address in any way.

Each product page clearly states which car that product is compatible with. We also ask for your car model so we can double check that you have ordered the correct part for your car. If you’re still unsure, contact our team before ordering and we’ll be able to verify compatibility for you.

It depends on the product in question. All options are outlined on the product page, so look out for customisation options there.

We take pride in documenting information about our products in great detail with the information provided on the product pages, via our blogs, YouTube channel and across our social media channels.

Quality is at the heart of everything we do. Every product is expertly manufactured in the UK using the very best materials available. Each and every one of the parts we produce is individually inspected and quality checked before it leaves our workshop.

Our commitment to quality includes:

·       Handcrafted attention: Skilled craftsmen/craftswomen make or finish each item with care.

·       Strict quality checks: Every product is thoroughly checked to ensure it meets our incredibly high standards.

·       Premium materials: We source the finest materials, designed to last.

·       Made-to-order care: Because each item is made specifically for you, we can ensure every detail is perfect.

This process takes time, but it means that you will receive a product that’s beautifully crafted, built upmost care and attention, built to last and manufactured just for you.

The lifespan depends on usage and maintenance. All JCR products are built from the highest quality materials designed for long-term durability under normal conditions. If properly maintained, your product should last for many years.

That depends on the product in question, please contact us with any specific product care questions and we’ll do our very best to assist you with the best course of action.

Each JCR order comes with a JCR Product authenticity certificate which will detail all of the product(s) included in that order including their unique part number(s) along with who has inspected each item and packaged the order. The certificate also displays its own unique authenticity code. 

Please ensure you keep your authenticity certificate safe.

The certificate confirms the products genuine and made my JCR, assures its authentic, high-quality and traceable. 

We do not offer staged payments. All orders must be paid in full before the order is secured into our system. Your order won’t be processed until the full payment is received.

We accept major credit and debit cards along with bank transfer, upon request. Other secure payment options are listed at checkout. All transactions are processed through encrypted gateways for your protection.

Full payment is due on ordering. No orders will be processed unless full payment has been made.

All prices on our website include VAT for UK customers. For international orders, VAT is not applied. Import duties, local taxes and Tariffs may be charged upon delivery and are the sole responsibility of the customer/importer.

If you wish to split your order into smaller amounts, please contact us specifically and we can discuss the options. Please note that all orders must be paid in full before the order is secured into our system. Your order won’t be processed until the full payment has been received.

Yes, you can pay with your local currency via the website. The currency will be clearly displayed during the checkout process.

All of our prices are listed in GBP (£). Some payment processors (like PayPal) may automatically convert your local currency at checkout.

Please check you are entering the correct details. If it still doesn’t work please try another payment method. Please feel free to contact us directly if you are still experiencing issues. 

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return. Please visit our Refund Policy for more information.

If you have any further questions, please head over to our full terms of service as your questions may be answered here. If you still can’t find your answer please contact us through our contact page, we will be happy to assist.